Thank you for shopping at Heavy Water Chemicals. We are committed to ensuring your satisfaction with our products. This Refund and Returns Policy outlines the terms and conditions for requesting a return, or refund for purchases made through our company. While we strive to ensure the highest quality in our products, we understand that issues may arise. By placing an order with us, you agree to the terms of this policy. Please read our policy carefully to understand how we handle returns and refunds.
Refunds Policy
- The product must be unused and in its original packaging.
- The request for a return must be made within 30 days of receiving the product.
- Proof of purchase (invoice or receipt) is required.
- A refund will be issued to the original payment method within 10 business days.
- The cost of shipping and handling fees is non-refundable.
- For international orders, any customs duties or taxes paid are non-refundable.
No Returns or Exchanges
- Opened or used chemical products.
- Custom or special-order items.
- Products not purchased directly from Heavy Water Chemicals.
Returns Procedures
- Contact our customer service team at support@heavywaterchemicals.com.
- Provide your order details, including the invoice number and reason for the return.
- Our team will provide instructions for returning the product.
- Once we receive and inspect the product, we will notify you of the approval or rejection of your refund.
Shipping Returns Policy
- The customer is responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective item).
- We recommend using a trackable shipping service to ensure we receive your returned item.
Cancellation Policy
Orders can be canceled if the request is made before the product is shipped. Once shipped, the order will be subject to the return policy outlined above.
Contact Us
For any questions or concerns regarding your order or our refund policy, please contact us at support@heavywaterchemicals.com.